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Archive for 2009

My Wish for YOU: Happiest New Year!

31 Dec
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Soon, we’ll all greet the New Year together, sharing in joys to-be discovered and unexpected adventures!

What do you have planned for 2010? I am expanding my professional services, and will be offering them in new ways. I look forward to hearing what your plans are, and seeing how the New Year unfolds — Exciting! :)

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New Facebook Privacy Settings: I Recommend You Check ‘em Out…

09 Dec

Facebook

Today, Facebook unveiled some new Privacy Settings for users. I was surprised to read that in the past, only up to about 20% actually use these settings, so maybe this change will go largely unnoticed…

BUT –

If you have a profile on Facebook, I highly recommend taking a few minutes to review your Privacy Settings, to be sure each is set according to your preferences, as a matter of your own personal Social Media Best Practices.

Perhaps you are one of the small percentage on Facebook to use these settings, and believe them to be already set as you desire. Please be advised — in my time on Facebook, Friends have shared with me that somehow “Settings” have been ‘reset’ or more surprisingly, never ‘set,’ even though they had previously done so. Their accounts had not been “hacked,” either.

As you well know, changes, enhancements and improvements are ongoing on Facebook. Because the platform is fluid in this way, it is a ‘Best Practice’ procedure to check your Privacy Settings — now — and I recommend doing so randomly, in the future. Increasingly, more Facebook user information is being made available to developers, and to the world.

What to look for? Take a quick peek through each of the areas under “Privacy Settings,” to see what personal and other information about you is publicly visible, as well as how it is set to be viewed by others. “Privacy Settings,” “Account Settings,” and “Application Settings” are currently found under “Settings” in the upper blue area of your Facebook profile.

Here are 3 examples — you may have other areas and more settings to review:

* Do you want to make all the information you provided to establish your Facebook account public? Do you want to provide this information to Developers? Consider what information you want to make available and how it will be presented.

* Is all the information that appears on your profile set as you want it to be viewable?

* What information can friends share about you, when they are using applications and websites?

From my observation, this information can be any and all of the information you provided to Facebook in establishing your account, as well as what you have posted on your profile. What and how it is presented is up to your personal preferences, according to your “Privacy Settings” on your Facebook profile.

Here is video interview Facebook held today on the new Privacy Settings:  http://www.allfacebook.com/2009/12/video-of-todays-facebook-privacy-call/

New Privacy Tool Updates from Facebook:
http://blog.facebook.com/blog.php?post=197943902130

I hope you find this information helpful in your effectively utilizing the Facebook platform for your communication efforts…

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The Celebrity Experience: Insider Secrets to Red-Carpet Customer Service

07 Dec
Donna Cutting, The Celebrity Experience Author

Donna Cutting, The Celebrity Experience Author

Find out how every business can prosper – and profit – by approaching customer service like Hollywood, by applying the Red Carpet Experience ‘Insider Secrets.’

Catch the Buzz with Red River Writers Live “Biz Buzz” with Donna Cutting, author of The Celebrity Experience: Insider Secrets to Delivering Red Carpet Service, and a recognized expert in employee morale, recognition, and personalized customer service, and host Becky Cortino, as they discuss how to create workplaces where employees get standing ovations and customers have a Celebrity Experience, on “Biz Buzz” Wednesday, December 16 at 10AM PT/ Noon CT/1PM ET L-I-V-E

This is a proven strategy to help business owners, entrepreneurs or anyone in the service industry turn customers into lifelong, adoring clients by delivering consistent Red-Carpet Service.

Discover how to effectively combine the Hollywood celebrity scene and business to: Create appealing Red-Carpet first impressions on new customers; Give customers what they want, putting their interests first, earning their business for life; Generate buzz and positive word-of-mouth by delivering as promised; Improve customer service, by putting employees first; Develop creative and flexible way to deliver on every customer request. 

Got questions? Call-in or join the chat and text-in your questions during the show with Biz Buzz Assistant Linda Shrake!

Catch the Buzz on Red River Writers Live, on Blog Talk Radio! Set a Show Reminder here: http://www.blogtalkradio.com/redriverwriterslive/2009/12/16/the-celebrity-experience-insider-secrets-to-red-ca

 

Visit Donna Cutting’s website:

Donna Cutting Presents: http://www.DonnaCutting.com

Catch this Content-Rich 30 minutes!
…Streaming L-I-V-E — OR — from the Archive

Biz Buzz – Tools, Tips and Technology to Build Your Brand and Communicate Your Message Effectively.

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3 Essential Steps in Personal Crisis Communication/Management as Illustrated by Tiger Woods

03 Dec

Tiger Woods

Every week, the news is filled with reports of the latest mishap or train wreck involving a public figure. Such events have become so frequent that the public has become almost numb, unaffected by the often lurid details. While it might seem these occurrences are a ‘sign of our times,’ they have happened through the ages, in generations that came before us. While life experiences vary, we know all have fallen short.

During the last week, there has been much media coverage and speculation on Tiger Woods’ car accident in the wee hours of the Friday after Thanksgiving. Based on the public perception of Tiger, the event was a surprise. This article is not about the incident, his personal relationships or many great achievements. Rather, this real life situation serves as a case study in Crisis Communications and Crisis Management as related to Personal Branding in today’s digital world.

To many onlookers and fans, this was a stunning incident. While I am not here to defend or accuse anyone, I believe Tiger handled his communications in keeping with his authentic self, as the public has come to know and care very deeply about him.

As part of a Personal Crisis Communication/Management strategy, he took 3 essential steps:

  1. Took time to regroup, with no formal statement made immediately
  2. Counseling received and remained private on the matter
  3. Made a statement when he was ready, speaking authentically by clearly expressing his sentiments, underscored by his philosophy on publicizing such matters 

 

I found this to be refreshingly effective, because:

  • He resisted the urge for a knee-jerk reaction we so often see from public figures in an effort to quickly dowse a fire before it turns into a conflagration
  • He spoke in his own way, in keeping with what he’s all about, rather than adopting a page from someone else’s plan of action in Crisis Communication

 

Some may wonder if personal privacy can be maintained in such situations, especially for a celebrity.  In actuality, neither the media nor the public have the right to know the private details of a public figure’s life. Tiger’s communications approach was in keeping with his personal brand, presented in a streamlined, contemporary way of Personal Crisis Communication.

In the not too-distant Days of Yore, the Old School way was to “tell all” and then quickly move on down the road. Today this is not easily done, especially with the ever-present New and Social Media – the story lives on 24-7, as baggage not easily lost.  

How the public views scurrilous episodes depends upon the principal involved and the situation. Generally speaking, there seem to be different standards and levels of acceptance or tolerance for infractions by celebrities and politicians. Perhaps the public’s view and reaction is more of a comment on today’s society.

While Tiger Woods’ way of managing his recent personal crisis communication is as flawless as his golf game, it works well for him because it is based on his brand. The same approach does not always apply to other situations or personalities. For instance, in the recent case of David Letterman, the situation warranted his informing his public.

An immediate prediction for Tiger Woods and his lucrative endorsements is that he may not lose them, due to his solid brand — and if this incident is continued to be viewed as a minor fray.

What do you think about how Tiger managed his crisis communication? Do you think his brand will suffer? Will he lose endorsements? Please share your thoughts by leaving your comments. 

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True Authenticity is Integral in Branding

30 Nov

Andy Warhol Art

Standing out in the crowd as ‘unique’ in today’s marketplace is seen as the way to develop a personal brand, and building a platform for increased marketability. How this is accomplished may be through different means, but basic principles apply.

Being who you are in reality, rather than how you believe your audience wants you to be, is the underlying premise of true authenticity. Authenticity is a core value in the process of branding. 

In an effort to become known or establish their personal brand, I have observed people evolving their personas and platforms sometimes seasonally, often with radical shifts – as if no one would notice the change.  

This is not a new concept. Sometimes shifts are made to communicate different messages to anyone who is still listening. George Plimpton comes to mind as a consummate example illustrating this type of persona shape-shifting in platform-building.

An American journalist, writer and actor, Plimpton is best known for his seemingly unexpected forays into random venues, including (but not limited to) professional football, golf, tennis, ice hockey, and even a circus high-wire act in the 1960′s and 1970′s. The mere mention of his name related to a surprise appearance for any occasion became a pop-expression of the times. In the 1980′s, he made cameo appearances in feature films and television series, further building on this essential truth for George Plimpton.

American artist Andy Warhol is credited with coining the well-known phrase “In the future, everyone will be world-famous for 15 minutes.” His reference was to the media attention grabbed by celebrity until the audience grew tired. His thought was the media could make anyone famous. It seems some publicity seekers grab onto this concept as a quick-fix in a fast rise to “fame,” attracting media by any possible means, with little regard to consequences.

Two recent instances have pointed up the degree to which the media may be misapplied in this Black Hat practice:

  • “Balloon Boy” Falcon Heene’s falsely-promoted high-flying misadventure by the six year-old’s parents Richard and Mayumi Heene on October 15, was finally admitted to be a hoax.

 

  • Michaele and Tareq Salahi , the couple who crashed President Obama’s first White House state dinner in honor of Indian Prime Minister Manmohan Singh and his wife on November 24, strolled past the security checkpoints and had numerous pictures taken that evening. At this writing, investigations are still underway.

 

The media reported both episodes were fueled by the participants’ desire to secure a reality television show series through successful execution of their respective publicity stunts, as their platforms.

Headline-seeking tendencies and self-aggrandizement are shifting sands upon which to build a platform. A commonly-held belief that “bad publicity is better than none at all” is an outmoded concept in today’s digital marketing world, where there may be a lot of noise – sound bites, images and words live onward. People may in part “forget” or even to an extent ‘forgive,’ but those images and words carry forward in related baggage not easily lost.

…and while Andy Warhol is also credited with saying “Art is what you can get away with,” effective branding is based upon authenticity. I believe authenticity is the core essence of the essential element of ‘Truth’ in effective Branding. Authenticity lies not in what is portrayed, but rather that which is seen.

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You’re Invited to Join Becky Cortino’s Private List

18 Nov
Becky Cortino Marketing-Media-Maven

Becky Cortino Marketing-Media-Maven

 

I’m pleased to announce I have established a special Private List, exclusively for those who want to be the first to receive updates and announcements about new programs, products and services I personally offer, or those I think are exceptional.

 

 

 

In addition, I will be sending free reports, and receive questions from my Private List about:

  •  Marketing – Online or Offline
  • Media – Traditional, New or Social
  •  Branding – Personal or Business
  •  Communication – Effective Strategies, Message, Plan,
  •  Design – Visual or Programs

 

You’re invited to join my special Becky Cortino’s Private List! There is absolutely no obligation or cost to join. To accept my invitation, please register below…

 

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“Marketing 2.0 Bridging the Gap Between Buyer and Seller through Social Media Marketing,” newly published book by Bernie Borges

17 Nov
Bernie Borges, “Chief Find Officer” and owner of Find and Convert
Bernie Borges, “Chief Find Officer” and owner of Find and Convert

It’s a well-established fact that traditional marketing tactics are no longer effective in today’s business climate. Potential customers and buyers now seek engagement in different ways, which may be addressed through effective application of Social Media Marketing. Navigating the maze of possible communications tools, strategies, and platforms can be overwhelming.  

Catch the Buzz with Red River Writers Live “Biz Buzz” with Bernie Borges, “Chief Find Officer” and owner of Find and Convert, an inbound marketing agency serving midsize companies, and host Becky Cortino, as they discuss effectively using Social Media Marketing to:
  • Close the gap between Marketing and Sales
  • Create a powerful Web 2.0 Social Media Strategy
  •  Develop Personal Branding

 

Bernie is author of the newly-published book “Marketing 2.0 Bridging the Gap Between Buyer and Seller through Social Media Marketing,” an essential guide for businesses in adopting new strategies and tactics through application of Social Media Marketing techniques. 

Call-in questions or join the chat and text-in your questions during the show with Biz Buzz Assistant Linda Shrake!

Catch the Buzz! 2 listeners will receive a free copy of Bernie Borges’ new book: Marketing 2.0 Bridging the Buyer-Seller Gap, on 11/18 1PMET on #Biz Buzz #BlogTalkRadio http://tobtr.com/s/783936

 

Visit Bernie Borge’s websites:

Website:http://www.findandconvert.com                                                                                                              Blog:http://www.findandconvert.com/blog                                                                                               Podcasts:http://www.findandconvert.com/blog/podcasts/                                                                                                  Twitter:http://twitter.com/berniebay                                                                                                                   Book:http://budurl.com/marketing20amazon

  

Catch this Content-Rich 30 minutes!
…Streaming L-I-V-E — OR — from the Archive

Biz Buzz – Tools, Tips and Technology to Build Your Brand and Communicate Your Message Effectively.

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Join Miles-of-Smiles Global Campaign!

07 Nov

Join Miles-of-Smiles Campaign! Sharing Miles-of-Smiles with You :)

Join my quest to create Miles of Smiles Globally!

Healing Humor is NOT a Band Aid!
It’s a way of life…

It’s for everyone, and you’re invited :D
Life is uncertain, and many folks are simply at wits end in trying to deal with all the bedlam brewing in today’s turbulent times! Fear not – there’s humor to be found amidst all of this chaos and confusion.
We feel better when we “lighten up,” don’t we? The incredible positive effect is not really just “in our heads,” as humor and laughter do offer health benefits, true physiological connections have been shown through ongoing research that support this phenomenon.
Smiling is a simple means of communication that opens doors and builds relationships in many ways:
  • Smiles break the tension, and serve as a bridge between people.
  • A smile is understood in all languages.
  • Smiles help to add a lighter, more positive feeling.
The Funny Smile Makerz Kit is for those who want to spread laughter and cheer in a fun, special way. They have been wildly popular leave-behinds for years with our friends, as well as in the healthcare setting, and other Applied Humor Therapy venues. Once purchased, you can print as many as you want, as often as you need!
Share Smiles wherever you go with Funny Smiles Kit — they’re Easy-Fast-FUN!
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5 Critical Tactics for Business Blog Success – Powerful Communication for Your Business Message: featuring Denise Wakeman, of The Blog Squad

19 Oct

Denise WakemanWith today’s uncertain business climate, this serious question begs to be asked: With cyber attacks, spam and accounts on Facebook being hacked on a daily basis, you’ve got to diversify your online real estate portfolio. Do you know how? 

Discover a powerful means to shore up your resources, the importance and how-to diversify your online real estate, when I interview Denise Wakeman of The Blog Squad on Wednesday, October 21 at 10AM PT/ Noon CT /1PM EDT L-I-V-E. You won’t want to miss this show, but if you can’t listen to it live, you can catch the Buzz from the archive.

Denise will discuss ways to effectively use your blog as a true business headquarters with proven powerful ways to optimize your blog, need-to-know tips and so much more, sharing her expertise to help you effectively use your blog as a powerful means for communicating your business message. We will discuss effective tactics, tips and trends.

Got questions? Call-in or join the chat and text-in your questions during the show with Biz Buzz Assistant Linda Shrake!

Catch the Biz Buzz Show here:
http://www.blogtalkradio.com/RedRiverWritersLive/2009/10/21/Red-River-Writers-Live-

 

Visit Denise Wakeman’s websites:

http://www.denisewakeman.com
http://www.DeniseOnTwitter.com
http://www.biztipsblog.com
http://www.buildabetterblog.com

 

Catch this Content-Rich 30 minutes!
…Streaming L-I-V-E — OR — from the Archive ;)

Biz Buzz – Tools, Tips and Technology to Build Your Brand and Communicate Your Message Effectively.

 

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Proven Strategies to Grow Your Business with Paul Chaney, “The Social Media Handyman”

01 Sep
Paul Chaney, "The Social Media Handyman"

Paul Chaney, "The Social Media Handyman"

Proven Strategies to Grow Your Business with Paul Chaney, “The Social Media Handyman”

Wednesday, September 16, 2009 1PM EDT/Noon CT/10AM PT

Catch the Buzz with Red River Writers Live “Biz Buzz,” as I discuss Proven Strategies to Grow Your Business with Paul Chaney, “The Social Media Handyman” and author of The Digital Handshake, due out this month.

Paul will share his expertise to help you effectively apply the use of social media for marketing purposes. We will discuss effective tactics, trends and technologies.

As you know – social media is a hot topic! It can been a powerful means for communicating your business message, if applied properly. For helpful insight, and to get your questions answered, be sure to tune into this show, featuring “The Social Media Handyman” Paul Chaney, on Wednesday, September 16 at 1PM EDT L-I-V-E — or catch the Buzz from the archive!

Catch The Buzz here – this episode of Biz Buzz:
http://www.blogtalkradio.com/RedRiverWritersLive/2009/09/16/Red-River-Writers-Live

Visit Paul Chaney’s website: http://www.thesocialmediahandyman.com/

Red River Writers Live: Biz Buzz!

http://www.blogtalkradio.com/RedRiverWritersLive/

Welcome to new Biz Buzz Assistant Linda Shrake!

Catch this Content-Rich 30 minutes!
…Streaming L-I-V-E — OR — from the Archive ;)

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