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3 Case Studies for Developing More Effective Communication on Facebook

07 Apr

Find Becky Cortino on FacebookPreviously, I wrote about some recent observations I have seen employing interesting strategies on the Facebook platform. These serve as case studies for not applying ‘best practices’ in social networking:

Case #1: A Facebook email disclosing all recipients was received from another marketing person who claimed they were going to “defriend most” (named) on the email list because their Facebook friends list had become unmanageable. This person had recently invited several of those listed to “friend” them.

Apparently, the person was also trying to convince folks that in order to stay in touch, they needed to join the “Fan Page,” because the person couldn’t handle the 2,000 contacts in their network. I humbly submit that if this contact couldn’t manage a 2,000 +/- member Facebook network, they were in control to add or delete, all along. Facebook offers a “List” feature, and a personal spreadsheet works nicely, too. Facebook “Fan Pages” are a great tool, but this marketing person may find it to be quite a different mix from the existing Facebook profile. Perhaps not all in the network would want to join?

Case #2: An entrepreneurial contact announced to their network that in order to stay connected, they needed to respond to their Status Update, explaining on their Wall why each should remain in this person’s network, or be banished from their kingdom.

I don’t know what the response was, but think that the ‘value’ shared and given (as in conversation) is a two-way street, in the truest sense of connection and communication. Demanding your network share publicly why they should stay connected to you, is like announcing to the world you haven’t a clue what you’re doing on the platform and asking for direction, or perhaps it was a thinly-veiled request for testimonials for all the great value provided?

Case #3: A coaching contact posted a repetitive message on everyone’s wall that all of their contacts needed to join their Facebook Page.

No invitation, explanation, or benefit of association provided. The message was emphatically imperative, with the slightest tinge of an apologetic undertone. In fact, it sounded like a matter of life-and-death, with perilous consequences personally to the coach if you didn’t join. I don’t know what the response was, or if the result was as hoped, for the great effort expended in posting on everyone’s Facebook Wall for as far as the eye could see, within this person’s large network.

Next: What does all this mean?

Do you have case studies to share? Please leave your comments…

 

Related posts:

  1. Facebook Fan Pages Offer Increased Visibilty as a Marketing Edge
  2. Get Clear on Your Facebook Strategies to Communicate Effectively
  3. Adding Value Through Your Communication and Connection
  4. New Facebook Privacy Settings: I Recommend You Check ‘em Out…
  5. Facebook is a Powerful Platform for Special Promotions
 

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  • http://www.coffeenews-ms.com Brian Parton

    Wow Becky…great article!

    Just the other day I was looking through my list of friends and it occurred to me that there way too many that I had not connected with in months, or even years, and asked myself why. What’s happened to them?

    All to often we get this “me, me, me mindset; it’s all about me” when it should be about your friends and your network. Ivan Misner, in his book “Business by Referral” talks about the concept of “Giver’s Gain.” By giving with expecting nothing in return, you’ll find yourself gaining rewards beyond your wildest dreams – hence “Giver’s Gain”. Not only does this work for business networking but for social networking as well.

    After a day of reflecting and pondering how to reconnect with those I’ve lost touch with, I decided that each day, I would take 5-7 of my friends that I have not connected with in months. visit their profile and leave them a comment or message – even if it’s just to say “hi and have a great day.”

    We all like to be noticed and encouraged from time to time…so do our friends!

  • http://www.BeckyCortino.com Becky Cortino Marketing-Media

    Hey Brian! Thanks for your thoughts — great stuff. Agree with ‘Business by Referral’ philosophy — isn’t that the way it is? LOL It’s all about the relationship and communication ;)

    Sounds like you have a good strategy! Glad our paths crossed, Brian — thanks for sharing your insight, and I appreciate your kind words!