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		<title>Gracie &#8216;Gets It.&#8217;</title>
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		<pubDate>Wed, 14 Jul 2010 14:28:29 +0000</pubDate>
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		<description><![CDATA[Keeping the business coming to you in the form of loyal customers is far easier and much less expensive in the long-run...]]></description>
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		<title>Delivering Happiness: A Path to Passion, Profits and Purpose &#8211; Exceptional perspective by Zappos CEO Tony Hsieh</title>
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		<description><![CDATA[Stories and case studies of savvy entrepreneurs offering insights based on a highly-successful biz model of their own design such as Tony's are inspiring! Small businesses are the wheels that move the economy in America, founded on core values, principles and standards. ]]></description>
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		<title>Employees Communicate Your Business Message, Too</title>
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		<description><![CDATA[In challenging economic times, small businesses look for more efficient ways to do business. Marketing and business communication must continue to "get the word out," but often fueled with fewer dollars. Times like these encourage small business owners to pause, reflect and create more inventive ways to accomplish these tasks.]]></description>
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		<title>The Celebrity Experience: Insider Secrets to Red-Carpet Customer Service</title>
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