Exceptional perspective by Zappos CEO Tony Hsieh in his book released today: Delivering Happiness: A Path to Passion, Profits and Purpose
Zappo’s SOP:
Here’s a taste to whet your appetite for devouring this book (from the book’s website Delivering Happiness):
- Pay new employees $2000 to quit.
- Make customer service the responsibility of the entire company, not just a department.
- Focus on company culture as the #1 priority.
- Apply research from the science of happiness to running a business.
- Help employees grow both personally and professionally.
- Seek to change the world.
- Oh, and make money too.
Stories and case studies of savvy entrepreneurs offering insights based on a highly-successful biz model of their own design such as Tony’s are inspiring! Small businesses are the wheels that move the economy in America, founded on core values, principles and standards.
Zappo’s is yet another example of how a small business can succeed based on simple, down-to-earth concepts. Success may be realized beyond anyone’s wildest dreams — which inspires daring to dream of the possibilities, taking chances, seeing the needs — giving rise to innovation.
I love stories like this, because I think it gives all a moment to pause — and wonder…
Perhaps it will encourage a fledgling business owner to give it all yet another a day at the office. Or maybe after much consideration, a fabulous new idea will be unveiled and given the spotlight that will have a positive impact in our world.
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